TENET COMMUNICATIONS, LLC 30 DAY WARRANTY DISCLAIMER 

What does the 30 day limited warranty cover? 

Tenet Communications, LLC offers a 30 Day Limited Warranty from date of delivery. The Limited Warranty covers any defects in material or workmanship under normal use during the warranty period. During the 30 day warranty period, Tenet Communications, LLC will repair or replace any product or parts of the product which are defective because of improper material, or workmanship, under normal use and maintenance at no extra charge. 

Troubleshooting or return process? 

Tenet Communications, LLC will first undertake a troubleshooting process with the customer. If the problem can be resolved through this troubleshooting process, then no replacement is required. If it is determined that the product is defective, or requires repair or replacement within the 30-Day Limited Warranty window, Tenet Communications, LLC will facilitate shipment to our shipping center and repair or replace the product at no charge to the customer. 

How long does the coverage last? 

The 30-Day Limited Warranty is 30-days from the date of the postmarked delivery. 

What does this 30-Day Limited Warranty not cover? 

This 30-Day Limited Warranty does not cover any problems that are caused by the customer, including water damage, theft, impact or natural disasters. It does not include any malfunction or hardware problem that occurs outside of the 30-day warranty period. Customers bear the responsibility of covering the shipping costs back to Tenet Communications, LLC and must include insurance for the total value of the product(s) during transit. Failure to provide insurance means that in the event of loss or damage during shipment, the customer will be held liable for the replacement value of the product(s). 

How to use your warranty? 

To inquire into warranty service, you must first contact Tenet Communications, LLC by sending an email to support@tenetwifi.com. Once a support ticket is created, Tenet Communications, LLC will contact you to determine the problem with your product. Tenet Communications, LLC will then work with you to provide customer support, and Tenet Communications, LLC will determine, in its sole discretion, if the 30-Day Limited Warranty use is applicable.